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Behaviour Management Policy


To provide guidelines and directions to address and manage challenging behaviours.

Policy Statement

All Engedi Inc staff members and volunteers are required to adhere to and promote positive behavioural management strategies in relation to people with an intellectual and / or physical disability who have challenging behaviours.


All Engedi Staff and Volunteers across all programs.

Behaviour Management Policy


  • Clients have the right to dignity, privacy and confidentiality
  • Behaviour intervention must not breach a person’s legal rights
  • Behaviour support must be provided in a way which is consistent with current service delivery principles
  • Strategies that are implemented should be adhered to by all staff involved to maintain consistency in the person’s care to maximize the chance of success 

Practice Framework:

The most appropriate and effective way to respond to a client’s behaviour support needs are:

  • Using strategies identified to prevent challenging behaviours occurring
  • Regularly reviewing and updating individual support plans
  • Conducting regular reviews of clients and service delivery when concerns are raised in regards to challenging behaviours being displayed
  • Seeking professional assistance when required – including referral to other agencies
  • Providing staff training  – developing a positive behaviour support plan with all relevant stakeholders 

Practice Framework:

  • Completing appropriate documentation including reporting documentation
  • Providing a safe environment / workplace for staff and clients
  • Provide support for the workers of clients with challenging behaviours 
  • Documenting any incidents in a procedural format this will ensure the service is accountable, this also enables all people involved in the provision of services to have the knowledge of the purpose and specifics of the plan which will assist in promoting ease of implementation, support and review

It is essential that all strategies implemented are authorised by relevant stakeholders including the person, carer/s, families, guardian, Statutory Health Attorney, other service providers and relevant professionals to ensure legal, ethical and service issues are considered and applied. 

Behaviour Management Procedures:
Role of a support worker:

  • Regularly reviewing and updating individual support plans
  • Identify triggers to prevent the circumstances, which bring the need for a person to resort to challenging behaviours
  • Implement and maintain behavior management strategies for each individual

The Support worker should:

Facilitate environments where worth and dignity of the person is recognised. 

Prevent challenging behaviours by:

  • Understanding the function which behaviours have for the person
  • Teaching effective alternative behaviours at times when crisis is not occurring
  • Providing people with skills to more effectively and efficiently communicate their needs
  • Consult with coordinator / manager/ others involved if there are any concerns about a client’s behaviour

If a client demonstrates behaviour which concerns or poses a risk to themselves or others the support workers needs to inform the Service coordinator or manager immediately.

Following any behaviour incident, support staff must complete relevant documentation including an incident report form and any behavior support plan documentation. Support staff can at anytime request management to organise a meeting to identify if a new support plan needs to be developed and a specialist service team need to become involved.

Workers must follow the behaviour support plan, which has been developed.

Where there remains a significant and identifiable risk to the safety of the person, staff or others and strategies have been unsuccessful the only means of unplanned behaviour management available to support workers are:

  • The use of protective actions
  • Requesting additional assistance
  • Requesting emergency services assistance (eg: police)

Only used with authorisation:

  • Chemical restraint (medication) as prescribed 
  • Physical restraint – only if it has been established there are no other reasonable alternative course of action which can be taken
  • Confinement (only when the clients behaviour is seriously at risk of harming self or others) 

These measures can only be used under the restrictive practices guidelines and the relevant process must be followed.  

If this situation occurs staff must contact management or if outside hours contact the oncall phone. The oncall person shall give directions to support worker and will contact family/carer if required.  

An incident / critical incident report must be completed and submitted within 4 hours of incident occurring.

All strategies would have to be supported by the individual’s NDIS Plan.  If a review is required Engedi will contact the individual’s support coordinator or support the individual to request a review.  

The individual’s support plan will be amended to include successful strategies and any changes to the person’s individual needs. 

Sexual Behaviours:

Engedi Inc upholds the right of a person with disabilities to engage in any lawful sexual activity of their own consensual choosing, insofar as such activities do not impinge upon lawful rights of others.

Engedi Inc has established a set of guidelines to assist in upholding such rights.

These guidelines are intended for persons accessing services of the Engedi Inc and staff employed within those services.

  1. Clients will be actively and positively supported by the organisation in developing and maintaining interpersonal relationships with persons of their choosing
  2. Clients will be actively and positively assisted by the organisation to develop appropriate (in regard to their relevant local community standards) communication skills that will enhance their ability to develop and maintain interpersonal relationships
  3. Clients will be actively and positively assisted by the organisation to develop appropriate (in regard to their relevant local community standards) skills that will enhance their ability to make informed choices regarding sexual activity and preference of their choice (eg. Such assistance may include referral to counselling; Family planning; sexual education; etc.)
  4. Clients will be actively and positively assisted by the Organisation to develop appropriate (in regards to their relevant local community standards and environmental context) behavioural responses to their expressed sexual need.

It should be noted that Engedi Inc does not have the expertise to offer direct counselling, or related services, with regard to the sexual needs of consumers. All such services would be referred to appropriately skilled entities outside of the organisation. 


  • National Disability practice standards
  • Qld Disability Services Act (2006)
  • Racial Discrimination Act (1975)
  • Disability Discrimination Act (1992)
  • Qld Anti-Discrimination Act (1991)
  • National Disability Insurance Scheme Act (2013)
  • United Nations’ Convention on the Rights of Persons with disabilities (2006)