Privacy Policy
1. Purpose and Scope
Engedi is committed to protecting the privacy and confidentiality of all individuals who access our services. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant State and Territory legislation. It also reflects our obligations under the NDIS Practice Standards.
This policy applies to Engedi service users, website visitors and anyone interacting with our services.
2. Collection of Personal Information
We collect personal information to ensure we provide appropriate assistance and high-quality services. This includes:
Identifying information (e.g., name, date of birth)
Contact details
Health and support needs
Service history and preferences
We collect information in a fair, lawful, and transparent manner, and only when it is reasonably necessary for our functions or activities.
3. Use and Disclosure of Personal Information
Engedi uses personal information solely for the purpose of delivering services or for other purposes with your explicit consent. Consent is obtained via a ‘Consent to Share Information’ form, which is stored securely in your client record.
We review your consent annually at a minimum, as required by the NDIS Practice Standards, to ensure it remains current and relevant. Your personal information will remain confidential except in the following circumstances:
A court order requires disclosure
There is a risk of harm to yourself or others
A criminal act requires reporting to police
There is observed or suspected abuse, harm, or neglect, requiring mandatory reporting to relevant authorities (e.g., Child Safety, NDIS Quality and Safeguards Commission)
If disclosure is legally required, we will inform you unless prohibited by law.
4. Storage and Security
All personal information is stored securely in our client management system. We implement physical, electronic, and managerial safeguards to protect against:
Unauthorised access
Misuse or interference
Loss or modification
Disclosure
Despite our best efforts, transmission of information over the internet is at your own risk.
5. Access and Correction
You have the right to access and correct your personal information. If you believe any information we hold is inaccurate, outdated, incomplete, or misleading, you may request a correction by contacting us.
We may refuse access in certain circumstances as permitted under the Privacy Act 1988, but we will provide reasons for any refusal.
6. Withdrawing Consent
You may withdraw your consent to share information at any time by submitting a written request to Engedi. We will update your records accordingly and discuss any implications for service delivery.
7. Third Parties and External Links
Engedi’s website or materials may contain links to third-party websites. These are provided for convenience only. Engedi is not responsible for the privacy practices of external sites and encourages users to review their privacy policies.
8. Complaints and Enquiries
If you have concerns about how your personal information is handled, or wish to make a complaint, please contact us. We will respond promptly and in accordance with our complaints management procedures.
8. Complaints and Enquiries
If you have concerns about how your personal information is handled, or wish to make a complaint, please contact us. We will respond promptly and in accordance with our complaints management procedures.
8. Complaints and Enquiries
If you have concerns about how your personal information is handled, or wish to make a complaint, please contact us. We will respond promptly and in accordance with our complaints management procedures.
ABN: 47 328 725 565 | Based in Mackay, QLD | NDIS Registered | NDIS Provider Number: 4050009468
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